Refund Policy for Apex Digitools

Thank you for choosing Apex Digitools for your digital needs. We strive to provide high-quality tools and services to enhance your digital experience. If, however, you find that our tool or service is not meeting your expectations, we offer a 14-day refund policy.

Eligibility for Refund:
To be eligible for a refund, please make sure that:

  1. Your refund request should be made within 14 days of the purchase date.
  2. You have attempted to use the tool or service and can provide proof that it is not working for you.

How to Request a Refund:
To request a refund, please follow these steps:

  1. Contact us through the website’s contact form or send an email to our official support email at [email protected].
  2. In your message, include your order number, the name of the tool or service, and a detailed explanation of why you are requesting a refund.
  3. Attach proof of the tool or service not working. You can submit this proof as a video or a screenshot.

Acceptable Proof:

  • Video: Record a video demonstrating the issues you are facing with the tool or service.
  • Screenshot: Provide clear screenshots illustrating the problems you encountered.

Refund Process:
Once your refund request is received and approved, we will process your refund within 2 business days. The refund will be issued to the original payment method used during the purchase.

Conditions:
Please note the following conditions regarding refunds:

  • Refunds are only applicable within the first 14 days after the purchase date.
  • We reserve the right to deny a refund if the tool or service is found to be working as intended.
  • Refunds will not be provided for issues arising from user error, misuse, or failure to meet system requirements.
  • The decision to grant a refund is at the discretion of Apex Digitools.

Contact Information:
If you have any questions or concerns regarding our refund policy, please feel free to reach out to us using the following contact information:

Official Support Email: [email protected]

We appreciate your trust in Apex Digitools and look forward to assisting you with any concerns you may have.